FAQ
A. What is the difference between standard and premium bouquet?
Our standard bouquet, affordably priced at RM88 has 8 stalks of flowers. Whereas, our premium bouquet priced at RM128 is larger in size with 16 stalks.
B. Can you customize bouquets/flower arrangements?
We can create custom arrangements from RM150 and above depending on flower types, complexity of arrangement and wrapping designs. Customised bouquets have flower types which are imported and uncommon which is subjected to availability from our supplier. As such, we would require you to place an order atleast 3 days in advance from the delivery date.
C. Can I do walk-in purchase at your shop?
You may walk-in to purchase during our stipulated operation hours. Our Lynn’s17 fairies will try to accommodate to your order requests or make recommendations based on our stocks availability. We recommend that you pre-order with us atleast 3 days prior to delivery/pick up to avoid any disappointments.
D. Do you have other floral designs for occasions like proposal, ROM, bridal, opening flower box etc
Yes, we do offer customisation and corporate services. Feel free to drop us a message via Contact Us or at hello.lynns17@gmail.com or private message us on our Instagram @lynns17.com.my
E. Can I choose the type of flowers and wrapper color for my order?
Bouquets from our online catalogue under the “Best Seller” category are curated using popular flowers and wrappers suitable for every occasion, so you don’t have to worry about choosing the flowers. Alternatively, you may opt for custom orders by visiting the ‘Customisation’ product page or detail your requests via info@lynns.com.my You may also private message us on Instagram at @lynns17.com.my
F. Why is the actual product different from what we see in your website and social media accounts?
While fillers and foilage may come to us in different types, colour and stages of bloom, we try as much to design and match the flowers based on what we have on hand. Please be assured number of stalks in the bouquet are the same as the described and that we will do our best to replicate the pictures posted up on our website and Instagram.
G. Can the bouquet be delivered /picked up a day before I use it?
Yes, you can. We would advise our customers several ways to keep the flowers fresh which is detailed in the next FAQ below.
H. How do I keep my flowers fresh for the next day?
Mist the flower with some water and add a little water into the sponge/cotton. Place it in cool temp cool temperature environment, preferably in a refrigerator. For a short period, you may also keep the flowers in a well-ventilated place but avoid placing it in a closed box without holes or inside a car unattended or places that has direct sunlight or heat.
I. How long can my balloons last?
Normal latex balloons with helium generally can last up to 7-8 hours, whereas Foil Balloons with helium can last up to 5 to 6 days indoors with minimum exposure to heat and direct sunlight. Bubble balloons can last up to a month or so in the same surrounding conditions.
J. How long can preserved flower lasts?
More than 2-5 years depending on the environment. It is best stored in a cool and dry place, away from direct sunlight and water.
K. What is the difference between preserved, fresh and dried flowers?
Preserved flowers have longer shelf life and it’s original shape and color has been maintained through natural preservation process.
L. How do I care for the preserved flowers?
- Do not water the product
- Avoid direct exposure to sunlight or strong lighting
- Store in cool and dry environment
- Gently wipe away dust or moisture with a dry and clean cotton cloth
M. Are preserved flowers safe to touch?
Yes, the preservation process only uses non-toxic and cosmetic grade chemicals
N. Why do preserved flowers cost more?
- Only the highest quality flowers are used for preserved flowers
- Only non-toxic, cosmetic grade chemicals are used in the preservation process
- On average, only 30-50% of the flowers meet the stringent quality control standards
A. What are your operation hours?
We are open on Tuesdays to Saturdays from 9.30am to 7.00pm, but we are on half day till 3.00pm on Sundays and closed on Mondays as our Lynn’s17 fairies need to recharge and to restock our supplies. We advise that you place your orders and delivery/pick up before or after Wednesdays.
B. How do I place order?
You may place order with us on our website for it to be processed. Select your preferred bouquet and/or balloonson our website catalogue, add it to cart and proceed to check out (you will be prompted to either login to your account or create a new one if it’s your first order with us), fill up delivery details and message, place order to make payment and your bouquet will be on its way!
C. How do I know if my order has been placed?
All successful order will receive an order confirmation email within 30 minutes of purchase. As this is automatically generated email, do check your email junk/spam folder. Alternatively, you may drop us a message at Contact Us under the subject: Order and Payment Enquiry.
D. What language can the message be in and what is the word limit for my messages?
It can be in English, Mandarin, Bahasa Malaysia and/or Tamil script with word count up to 80 characters.
E. Can I pre-order a bouquet?
Definitely! You can pre-order with us via our website anytime. It is highly advisable to pre-order with us atleast 3 days in advance for custom orders.
F. What if I, the sender wants to remain anonymous?
No issue there, we will not reveal any sender details to your recipient. Just leave out any sender details in the card message which your recipients will receive along with the bouquet.
G. Can I walk in to your office in Sunway geo to purchase?
You may walk-in to purchase during our stipulated operation hours from 9.30am to 7.00pm daily, but we are on half day till 3.00pm on Sundays and closed on Mondays. Our Lynn’s17 fairies will try to accommodate to your order requests or make recommendations based on our stocks’ availability. We recommend that you to pre-order with us atleast 3 days prior to delivery/pick up to avoid any disappointments.
H. Can I change the address or delivery date after I have placed my order?
If you need a message, address or delivery date changed, do drop us a message at Contact Us or email us at hello.lynns17@gmail.com. As we operate on a fast turnaround time, it is advisable to that you give us 24 hours’ notice to make the changes needed to the order.
I. If I would like to make bulk purchase or special request, what do I do?
Just drop us a message at Contact Us or email us at hello.lynns17@gmail.com and we will get back to you soonest.
A. What are your delivery times?
For pre-orders atleast (3) days before, you will be able to select 3 time delivery duration options in the order form on our website:
- 1st batch of delivery are dispatched during the 10.00am to 12.00pm slot
- 2nd batch will be dispatched during the 12.00pm to 3.00pm slot
- 3rd batch will dispatched during the 3.00pm to 6.00pm slot
B. Can I request for a specific delivery time?
We regret to inform that we are not able to provide time specific deliveries as our Lynn’s17 delivery elves use the most efficient route for multiple deliveries to ensure that all our customers receive their orders in good condition on the same delivery day.
C. Can I order and have it delivered on the same day?
We are able to make same day deliveries for orders made before 2.00pm. It will be included in the 3rd batch delivery from 3pm to 6pm. Although, we do recommend that you pre-order one day before as to ensure that the stock preferred is available and our fairies are given sufficient time to prepare your order.
D. Where do you deliver to?
We currently deliver to most areas in Klang Valley; Subang Jaya, Sunway, Puchong, Kelana Jaya and Setia Alam for free (minimum spending of RM78 and above) and other delivery zones with a minimum delivery fee of RM10. Click HERE to check out our full list of delivery zones.
E. Can you deliver outside of your delivery areas?
We are unable to cater for deliveries beyond our current list of delivery zones. However, you may pick up your orders at our Sunway Geo office (HQ) or Setia Alam office, drop us a call and we’ll make it happen. Great news for Ipoh-ians! We’re expanding our blooms there and it is coming to you soon! Stay tuned!
F. How can I track my order and know if my flowers/balloons have been delivered?
You will be notified by email once your order has been successfully delivered. If you have yet to receive an email confirmation and you’d like to find out the status of delivery, you may drop us a message at Contact Us or email us at hello.lynns17@gmail.com.
G. What if I needed to change my delivery time?
Do drop us a message at Contact Us or email us at hello.lynns17@gmail.com. As we operate on a fast turnaround time, it is advisable to that you give us 24 hours’ notice to make the changes needed to the order.
H. What if my recipient is not around at the time of delivery?
Should the recipient be unavailable at the time of delivery, we will leave the flowers in a safe spot, may be with the security guard or receptionist or with someone else who can take the receipt of the flowers and hand it over to the actual recipient directly when he/she returns.
We will not be held responsible if the flowers have been misplaced or stolen after delivery has been made. It is therefore very important that you ensure there is someone to receive the flowers on your recipient’s behalf if you’re not sure if the recipient is available at the time of delivery.
I. What happens if my bouquets/balloons are undelivered?
An undelivered order happens when we have done our best to locate the recipient but was unable to. It could be due to an incomplete address, wrong recipient’s phone number or when we have tried to get in touch with either the recipient or the sender to confirm the delivery details but was unable to which leads to the delivery of the order become compromised. Don’t worry! These instances of undelivered orders are rare but it is very important to leave us with up-to-date delivery details for a smooth order delivery!
J. If the recipient is not at the original delivery address given, can the order be sent to a different address?
In the event that a delivery has to be re-scheduled or re-routed, a minimum of re-delivery fee of RM15 will apply and we will try our best to send the order to the new address within our delivery elves’ delivery area.
K. Can you deliver to recipient’s work station or house within gated communities?
There are instances where our Lynn’s17 delivery elves would not be able to enter the premises and would require the recipient to collect at the security or reception area. We will try our very best to deliver the order to the recipient directly.
L. May I self-collect and pick up the bouquets/balloons?
Yes, you may pick up your order from our offices in Sunway Geo or Setia Alam at the stipulated time below:
Monday to Sunday: 9.30am – 7.00pm (we are on half-day till 3.00pm on Sundays)
Please select ‘Self Pick Up’ as your delivery method, followed by inputing your ‘Collection Date and Time’ in the order form on our website.
M. What do I do before coming to pick up my order?
You may contact us at +6018 666 5694 and provide your order details and pick up time so that our Lynn’s17 fairies can be aware of your arrival. Kindly refrain from enquiring through this phone number as this communication platform is only for order pick up requests.
N. How do I locate your office?
You may waze us at Lynns 17 Florist and Balloon or via public transport; hop on to the LRT Kelana Jaya Line or KTM Port Klang line which will connect you to the Bus Rapid Transit (BRT)-Sunway Line to get to BRT- Sunmed Station.
We are located on 3rd floor, opposite of Sunway Medical Centre (Sunmed) right across the street, next to Glamgedge. Click on the button below to download the picture map guide.
O. Do you have other branches in Klang Valley?
Yes, we do! Our sister branch, Neflorist is in Setia Alam.
You may waze us at Neflorist. We are located in the same row as Moge Tee and Tappers.
Address : No 13-1-1, Jalan Setia Prima D U13/D, Setia Alam Sek U13, 40170 Shah Alam, Selangor.
A. How do I make payment?
Our payment methods include online bank transfers, ATM fund transfers, credit/debit card and PayPal.
B. Can I pay upon pick up?
This option is only available for walk-in customers. We do highly encourage our customers to place their order/s on our website and select ‘Self Pick Up’ as their delivery method. This is to ensure our Lynn’s17 fairies are able to efficiently prepare your order and hand it to you when you arrive.
C. Can I cancel my order on the day of delivery even after payment has been made?
If you would like to cancel your order, do drop us a message at Contact Us or email us at hello.lynns17@gmail.com. We will confirm with you whether the cancellation can be proceeded. Orders that have already been prepared, picked up or are en route cannot be cancelled. As such, please get in touch with us at least (1) day/24 hours before the delivery date.
Please do note that cancellation of orders after order placement for more than (3) days, we will charge 35% of the order value. Whereas, cancellation of complete orders within (1) day, no refund will be made.
The remaining value of refund will be returned to you to your banking account. The refund process takes a week or two to be processed and finalized after receiving details from the sender.
D. Can I request for a refund after the day of my delivery?
Sorry, we will not entertain request for refund or replacement(s) if the recipient or sender fail to notify us within 2 hours after receiving the bouquet(s). As all flowers are perishable goods, it is the receiver’s responsibility to care for the bouquet once received. However, we can assure you that our flowers are fresh and we strive to provide the best to our customers.
E. Can I return my flowers if its on the same day of delivery?
It depends on the condition of the flowers. Please send us a photo of the bouquet as soon as possible within 2 hours of delivery. Kindly note that we will need to investigate and determine the cause and occurrence. We do highly appreciate your cooperation and allow us time to investigate.
However, please do understand that real flowers are perishable goods and not 100% perfect in condition. Most stocks will have flaw and imperfections within and they are inevitable due to flowers are cut and removed from the roots. We do ask for your kind understanding that this is the condition for all fresh flowers and that we will try our best to preserve them before delivery.
A. Do I need to register prior to placing my order?
We highly encourage that you register and maintain an account with us! Your mailing address and other relevant details will be recorded and you will be able to trace back your purchases. Just click the ‘Login/Register’ button above to proceed!
B. How can I track my order status?
You will be notified by email once your order has been successfully delivered. If you have yet to receive an email confirmation and you’d like to find out the status of delivery, you may drop us a message at Contact Us or email us at hello.lynns17@gmail.com.
C. What happens if I forget my password?
Just click on forgot password and we will email your password to your registered email address.
D. How do I change my sender details?
You may change your details by clicking on the “My Account” tab above and then selecting “Account Details”.
A. Do you do event setup for e.g. engagement proposals, birthday, wedding decoration?
Yes, we do! Just drop us a message at Contact Us or email us at hello.lynns17@gmail.com. We will be in touch with you for more details!
B. Do you take in sponsorship/collaboration requests?
Chat with us to explore the possibilities!
C. I would like to attend one of your workshops!
Follow us on Instagram @lynns17.com.my and subscribe to our newsletter to get the latest news of upcoming and exciting workshops! If you would like to know what we have in store currently or you would like to see our workshop gallery, just click on ‘Workshops’ to find out more!
