Terms and Conditions

Introduction

Welcome to www.lynns17.com.my . The following terms and conditions apply to the Lynn’s17 website located at www.lynns17.com.my. In these Terms and Conditions, the terms ‘Lynn’s17’, ‘we’, ‘our’ and ‘us’ refer to the owner of this website, Lynn’17.com.my whose company registration number is IP0478886-X.

The term ‘you’, ‘your’ refer to the viewer or registered user of this website.

Please read these Terms and Conditions (the ‘Terms and Conditions’) carefully. By using this website, you agree to be bound by the following Terms and Conditions. Lynn’s17 reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any changes will apply with immediate effect upon posting of the revisions on the Site with no other notice provided. Therefore, you are advised to visit this page each time you enter the Site as your continued usage and access of this website after revisions of the ‘Terms and Conditions’ on this page will constitute acceptance to these changes. If you do not agree to the amended terms, you should not use or access the Site.

1. Use of Site

You are hereby granted permission to view and access information presented at www.lynn’s17.com.my including downloads. Redistribution or reproduction of any part or all of the contents of the Site in any form is prohibited without Lynn’s17’s prior written authorization.

Lynn’s17 reserves the right to reuse or repost information referring/communicated to Lynn’s17 via email, social media channels or contests run by Lynn’s17.

2. Privacy Policy

Please refer to our Privacy Policy for information on how Lynn’s17 collects, uses, discloses personally identifiable information from its customers.

3. Order Acceptance Policy

3.1 All orders should include full address including the postcode of the recipient. Lynn’s17 will not be held responsible for orders not delivered due to incorrect delivery details.

3.2 All orders are subject to acceptance by Lynns 17 Enterprise. Lynn’s17 reserves the right, at our absolute discretion, to reject an order(s) without giving any reason(s).

3.3 In the event of cancellation of order or rejection(s), Lynn’s17 will refund in terms of credit note or cancel any payments received in amount less the administration fee, via the payment method used to place the order.

3.4 Lynn’s17 reserves the right to cancel, amend or reject your order in whole or in part, at any time without any liability or compensation in the event that any item(s) is/are out of stock, damaged or unavailable for any other reason(s).

4. Delivery of Order Policy

Our deliveries are on Monday to Sundays, we are closed on Wednesdays. Our standard delivery services are rendered in 3 batches; 1st batch of delivery are dispatched during the 10am to 12pm slot, 2nd batch will be dispatched during the 12pm to 3pm slot and the 3rd batch will be dispatched during the 3pm to 6pm slot.

We are not able to provide specific time deliveries as it is to ensure we are able to deliver the goods to all our customers efficiently and that all our customers receive their orders in good condition on the same delivery day

Save for circumstances specified under section ‘4.4 Adverse weather conditions’ and ‘9.1 Force Majeure’ in these Terms and Conditions, all deliveries will be completed at the time as specified under the section ‘Same Day Delivery’ and ‘Advanced Booking’ below.

4.1 Non-delivery
4.1.1 In the event that the order recipient is not around when we deliver the product(s), we will deliver to the following:

For delivery to office, we will deliver to the receptionist or order recipient’s colleague;

For delivery to house or apartment, we will deliver to order recipient’s family member or to the security office or management office;

For delivery to college/university campus, we may contact you or the order recipient to make arrangement to deliver to the order recipient’s friend or to the person you have suggested.
(collectively “Alternative Recipients”).

Please note that the delivery to the Alternative Recipients is subject to the acceptance and the availability of the Alternative Recipients. In the event that delivery is unable to be completed due to order recipient is not around during the delivery and due to the absence and/or non-acceptance of item(s) from the Alternative Recipients, we will not be held responsible for the non-delivery of the item(s) and no refund shall be issued in such event.

4.1.2 In the event that the item(s) are not delivered due to incorrect delivery details, we will not be held responsible for the non-delivery of the item(s) and no refund shall be issued in such event.

4.1.3 If re-delivery is made on the next working day, we shall, at our own discretion replace all perishable items. These replacements shall be charged accordingly and we reserve the rights to charge additional cost to re-deliver

4.1.4 In the event of a non-delivery other than the event(s) as specified in paragraph (2) and (3) under section ‘6.1 Non-delivery’, please contact us at hello.lynns17@gmail.com It is your responsibility to contact us within one (1) day of the scheduled delivery date in order to claim a refund for non-delivery. Failure to do so will result in the lapse of any rights to a refund.

4.1.5 Lynn’s17 may not be able to fulfill your order due to the item (i) may not be fresh; (ii) may not have stock; (iii) new arrival of fresh flower may be delayed or cancelled; (iv) may not be in season; (v) may be damaged. We will only be able to advice on the day of delivery or self collection as we aim to provide the freshest stock which arrives on the same day.

4.2 Same Day Delivery
For an order placed on the same date as delivery date (“Same Day Delivery”), order and payment must be submitted before 2pm on the delivery/order date.  For Same Day Delivery, all deliveries will be completed between 3pm to 6pm.

4.3 Pre-orders / Advance Booking
For an order placed one (1) day or earlier than the delivery date, all deliveries will be completed in 3 batches; 1st batch of delivery are dispatched during the 10am to 12pm slot, 2nd batch will be dispatched during the 12pm to 3pm slot and the 3rd batch will be dispatched during the 3pm to 6pm slot.

4.4 Adverse Weather Conditions
During adverse weather conditions (including heavy rain and flood), our delivery persons may not be able to deliver orders on time. This is beyond our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we will not issue a refund or offer re-delivery for the affected orders.

4.5 Damage
Our flowers and/or other items are packed carefully to ensure they arrive in good condition when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care at hello.lynns17@gmail.com to inform us immediately so that we can arrange a replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks banks generally take up to ten (10) business days to process and transfer the funds into your account. Some banks can take up to fifteen (15) to thirty (30) days, or until your next billing cycle. Lynn’s17 has no influence over these timescales.

4.6 Peak Periods
For orders placed for peak periods (e.g. Valentine’s Day, Mother’s Day, Christmas, etc.), there may be inevitable delay in our response due to high volume of inquiries. Also, there may be inevitable delay in our delivery completion due to high amount of orders. Our standard delivery time are completed in 3 batches; 1st batch of delivery are dispatched during the 10am to 12pm slot, 2nd batch will be dispatched during the 12pm to 3pm slot and the 3rd batch will be dispatched during the 3pm to 6pm slot.

5. Changes to Your Order

If you wish to change your order or subscription, please do so by contacting us at hello.lynns17@gmail.com. We will do our best to make the changes for you, but we can only guarantee changes in relation to the delivery address and card messages that are requested by 10am one (1) day before the intended delivery day.

6. Cancellation Policy

On demand orders can be cancelled by 10am one (1) day before the intended delivery day by contacting hello.lynns17@gmail.com.

Cancellation of orders after order placement for more than (3) days, we will charge 35% of the order value. Whereas, cancellation of complete orders within (1) day, we will charge 50% of the order value which will be debited of from the money refunded.

The remaining value of refund will be returned to you to your banking account. The refund process takes a week or two to be processed and finalized after receiving details from the sender.

7. Prices

All prices are exclusive of delivery charges, unless otherwise stated.

8. Refund and Return Policy

Delivering our promise of fresh blooms are our utmost priority and as such, we will ensure that the flowers or any other item(s) are prepared in good condition when it leaves our office premises. However, there may be occasions where the item(s) may be damaged during transit and in the event if such occasion occurs, please contact us hello.lynns17@gmail.com to inform us immediately. In your email, please include a photo of the flowers within 8 hours of receipt in order to be eligible for a refund.

If, at our discretion, the item(s) are deemed in damaged, in poor shape or form, we will arrange for replacement of item(s) at our next available delivery date or a refund. However, as flowers are highly perishable items, there will be no returns acceptable later than 8 hours of receipt.

If we offer you a refund, please take note that banks generally take up to ten (10) business days to process and transfer the funds into your account. Some banks can take up to fifteen (15) to thirty (30) days, or until your next billing cycle. Lynn’s17 has no influence over these timescales.

9. Flowers Availability and Substitution

All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our suppliers that are needed to make up your order do not meet our high quality standards, we reserve the right, at your absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

The following type of flowers need time to bloom before actual day of used.

  • Lily – approx. 3 – 5 days
  • Fressia – approx. 2 – 3 days
  • Carnation – approx. 5 – 7 days
  • Alstromeria – approx. 2 – 3 days
  • Gladiolus – approx. 2 – 3 days

9.1 Force Majeure

Lynn’s17 shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Lynns’17 reasonable control.

10. Disclaimer

All contents contained in this website is for general information only. Lynn’s17 are not liable for any loss or damage, directly or indirectly whatsoever, loss of data or profit or any other matters which implicates any negative impact to you due to the use of this websites.

All Rights Reserved by Lynns 17 Enterprise (IP0478886-X)