When you join our mailing list, purchase our product or sign up for an account with lynns17.com.my, we may collect the following personal information:

• Name
• Email address
• Delivery address
• Mailing address (for billing purposes)
• Contact numbers
• Relevant company information (if applicable)
• Other demographic information (gender, preferences, interests etc. where applicable)

It is important that you provide us with the complete personal information in the required fields on our Site to enjoy our products and services.

The information collected will be used for the following reasons:

• To communicate with you
• To improve our products and services;
• To process and fulfil your order purchases, and/or refunds;
• To respond to your queries and feedback;
• To maintain and update internal record keeping;
• To keep you updated on our new products launch, services, offers/promotions and events through social media, promotional emails and other communication channels;
• To process and analyse your Personal Data either individually or collectively with other individuals;
• For registration for user account with Lynns 17 Enterprise

We are committed to ensuring that your information is secured. We will not share, sell or reveal your information unless it is already described in this Privacy Policy or required by law.

Reputable and trusted third party vendors may be permitted to access your data in order to carry out their service of maintenance, hosting or upgrade to the Site or other services that we may require from time-to-time. We use a reputable courier company that will be given access to your mailing information in order to deliver the products to you as fulfilment of your order.

We reserve the right to disclose information in order to comply with a court order, administrative or any other requirement of law or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property,

Anything you submit on our Site or any of our social media properties such as Facebook, Instagram, and Pinterest may be displayed publicly.

Your transaction data stored are available to a certain extent in the checkout page and/or your account page. You must not reveal your account page password on lynns17.com.my to anyone as we will not be liable for any unauthorised use of your account on our website.

Your payment data are stored via our payment gateway partner, ipay88 and/or PayPal and our delivery partners, GoGet and GrabExpress. You may find their delivery and privacy policies on their respective websites. We do not sell, distribute or lease your personal information to any third parties for any purposes unless we have your permission or are required by law to do so.

You may find your personal information stored under “ACCOUNT” when you login to your account on our website. Should you require to amend your account information where it is incomplete, inaccurate and/or out-of-date, you may contact us via email at hello.lynns17@gmail.com

• The burden is with the sender to inform the recipient of the delivery of flowers/bouquet; if the flowers/bouquet are left in a safe place at the buyer’s discretion with the dispatch we are not liable thereafter for the safe receipt of the goods. We will endeavor to redeliver if goods are returned. If following a second delivery attempt, we are still unable to deliver to the recipient, through no fault of our own we are regrettably unable to offer a refund. Any remedy will be discretionary.
• We are not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery. This does not affect your statutory rights.
• If the bouquet was picked up by buyer but only to be sent to the recipient the next day or after, the buyer is responsible to keep the flowers fresh and we will not be liable for the buyer’s neglect or mistreatment towards the flowers. Please ensure that the flowers are kept in a cold and well-ventilated area. Buyers must not leave the bouquet in anywhere that may be suffocating, hot, damp and/or under the sun. Kindly note that refund or exchange is not available.
• If the bouquet was picked up by buyer but only to be sent to the recipient the next day or after, the buyer is responsible to keep the flowers fresh and we will not be liable for the buyer’s neglect or mistreatment towards the flowers. Please ensure that the flowers are kept in a cold and well-ventilated area. Buyers must not leave the bouquet in anywhere that may be suffocating, hot, damp and/or under the sun. Kindly note that refund or exchange is not available.
• For items that are returned, we regret to inform you that if refund is accepted by the management, it can only be partial refund as we cannot refund return postage costs.
• Handling/Processing fee may be applied and the amount will differ in different situations. When handling/processing fee applies, it will be required otherwise refunding will not be available.